Leave a review about Flip

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.5
Speed 5.4
Support 4.9
Features 5.5
Value 6.0
Average from 76 reviews
Showing 36-40 of 81 items.
2018-02-13 22:10:58
joanne jeavas 8.0
Only comment is that there was not a number you could call to speak to a person if there is a fault etc.
Pros
Very good price for what you get
Cons
They do not offer Fibre, no number to talk to a person
2018-02-06 21:16:47
Jess Vargas 7.0
Flip has a helpful customer service. However, you kinda have to set up your own modem assisted over the phone if you wish to avoid further costs.
Pros
Easy website to use. Hassle free.
Good deals
Cons
Flip does not offer Fibre. Otherwise, I would have stayed with them
2018-01-28 05:31:58
Peter 2.4
Terrible customer service (it`s all done by email) and VVEeeeeerryyyy sllooowww internet speed. Would pay more for a better service from someone else.
Pros
Can`t think of any
Cons
Garbage customer service, terrible website, very unhelpful, slow internet speed
2018-01-03 05:24:00
Aileen Fleming 8.8
I have been with Flip for sometime now. At the beginning they were good & I had several queries that were answered promptly. Now they don't even bother to answer at all.
Pros
At the present moment I have no pros. They are really slack. At present I would like to try another ISP but where do I go.
Cons
Personally I would not recommend Flip. All good at the start now their charges are increasing so I have asked to be sent an itemised account each month. It appears every month I have an amount that is outstanding. How can this be when they direct debit my account?? There always seem to be add-ons & they are really smart in debiting my account. ...read more
2017-12-16 11:36:21
John Hurst 4.0
Flip is the only ISP I've came across doesn't provide real IP (not static ip) to their customers. In another word, if you need port-forward function you better reconsider.
Pros
Reliablely slow, 12MB up & 0.7 down for VDSL
Cons
No real IP!!! customers are behind proxy (it has a funcy name - CGNAT)
https://support.flip.co.nz/hc/en-gb/articles/204210280-Will-port-forwarding-work-on-the-Flip-Network-
Showing 36-40 of 81 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
EXCLUSIVE DEAL
Get 6 months HALF price
when you sign up for a year!
offer
SPECIAL OFFER
Unlimited broadband bundle
from $59.99/month
offer
LIMITED TIME OFFER
Brilliant broadband with
Award-Winning NZ Service