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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.8
Reliability 8.1
Speed 7.4
Support 8.4
Features 7.4
Value 7.8
Average from 39 reviews
Showing 1-5 of 39 items.
2019-11-15 15:01:01
Janet Crispin 10.0
I've been with NOW for a few years now, and they deliver quality service and support. I know I can trust them and have no hesitation recommending them to my friends and family.
Pros
Customer service is top notch, no long queues and really helpful support
Cons
None
2019-11-15 13:40:35
megan 5.4
Was with now internet average speed etc and quite expensive and internet still buffered alot customer service really bad blamed my modem. Before i switched to them had no issues have now changed to better provider.
Pros
Cons
Slow speed and poor customer service.
2019-11-15 08:26:50
Dave 2.0
After dealing with a provider with horrible overseas based customer support, I thought NOW being all locally based would be the answer, however was seriously wrong we couldnt wait to leave NOW as they dont return calls and have a rude dont really care attitude to any issues also like to make the customer feel like it is their fault, easy way to get out of it for them I guess without having to resolve any issues. They talk a big talk but cant back it up, ive since discovered a much better provider for at a better price with any issues sorted effeciently. ...read more
Pros
NZ based
Cons
Very poor quality customer support. No real interest in resolving issues. Expensive. Part owned by Spark.
2019-11-14 09:04:56
Agnes brown 9.0
I loved that i didnt have to wait in a queue i love how the support team already have your details when you call awesome service
Pros
no
Cons
no
2019-11-13 15:49:06
Danielle 10.0
The best internet provider I have been with! Fantastic customer service! No long wait times when calling for assistance And help. Everyone is so kind and helpful. Internet speed has never been an issue and has always been reliable.
10/10 THANKS NOW
Pros
Hawkes bay based customer service team!
Cons
Can’t think of a single one!
Showing 1-5 of 39 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
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Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
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February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
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The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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