Average from 147 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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Average from 147 reviews
Rita25th April 2018
Incompetent company, unreliable services, one of the big players that forgot to take care of their customers.
Mostly kind customer service ninja's based in Malaysia, empathetic and promising but unable to deliver.
Some of the ninja's however, are rude and unsympathetic, think they know everything and failed to listen.
Advanced technical support were also empathetic however, failed to follow though on anything promised. The retent ...read more
KatrinaMcCallum16th April 2018
Appalling customer service: website unhelpful, have to make multiple phone calls and wait for hours to talk to anyone, unhelpful in store as well
Appalling customer service. I never want to have anything more to do with Vodafone
Sheryl16th April 2018
The customer service and prompt service is highly recommendable.
The internet performance meets my internet needs
Shaun McConkey11th April 2018
Not enough reward for loyalty
Gaurav11th April 2018
Overall OK, but top speed never reaches the claimed 100mbps
A Langlands10th April 2018
Vodafones billing system is NOT user friendly. It is almost like they keep the invoices confusing so that you cannot work out how Vodafone arrives at its billing totals(amount due) The invoices are not transparent and logical. If you ever have a problem with the invoices the call centre in the Phillipines cannot work out how it was charged. There is also a component of language barrier frustration when trying to explain what has happened - on both sides i'm sure! It is v ...read more
Comparative services and prices to other broadband + voice providers
Wi Fi is pretty reliable. Only the occasional drop out
Lack of transparency and logical progression of invoices.
A definite language barrier at the call centre when calling about invoices.
Transition from the end of a years contract to the next fixed contract is unnecessar ...read more
Rita dibert10th April 2018
They discontinued my paradise email which was not only inconvenient (changing all those web site log ins etc,) but expensive as it made all my business cards, etc invalid! Then they installed broadband without notice on a Saturday and Sunday of the Whanganui Open studios which is usually my largest sale of the year! They blocked my drive which is the entryway to my studio. The noise was loud and penetrating. I complained to my council and they came back the next weekend Sat ...read more
Kept me on a $61 fee as I am on the super...but every once in a while it kept going up without warning so I had to call and explain, again.
Michael10th April 2018
Excellent service. No issues from the beginning. Tech was really friendly, helped me out with everything. Was so happy to finally get connected after many problems with another company that i wont mention. Cheers Vodafone.
Nothing so far.
Martin9th April 2018
Vodafone's modem was not reliable - frequent outages for up to an hour a time. Once my contract was over, they immediately increased my monthly payments without notifying me of this. Worst of all, they are impossible to communicate with. I wasted three hours trying to speak to someone with any degree of authorty, only to be sidelined, cut off or ignored. I got nowhere. I was told I needed to speak to the retention unit. They didn't answer the phone. They will probably ...read more
They're no bloody use.
Martin Buck7th April 2018
After my 12 month contract finished, they bumped up my monthly charges by $10 without explanation, and they proved impossible to contact despite my trying to do so for over three hours. Abysmal treatment of a long time once loyal customer. Maybe they don't want to stay in business? Absolutely lousy treatment of customers every single time you try to contact them.
They don't care whether you exist or not. All they care about is profit and to hell with the mugs who sign up with them.