Leave a review about Trustpower Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.2
Speed 4.9
Support 5.5
Features 5.0
Value 4.6
Average from 80 reviews
Showing 1-5 of 87 items.
2019-07-14 15:31:46
Mark Thomas 8.2
Trustpower fibre broadband (30/10) has been fine, no real issues
Pros
No dramas most of the time
Cons
There was a misunderstanding when we first connected, but we got past that (weird timing with signing up vs. getting fibre down the street). I also felt like there was a weird latency during our first 6 months which I could never quite pin down. But for the past 2-3 years it's been great ...read more
2019-07-03 22:32:30
Nads 2.0
Terrible internet, slow most of the time and it switches on and off multiple times a day
2019-06-25 08:03:35
Natalie 2.4
Constantly being charged different amounts. Constant lagging and when they did finally get it more like fibre then dial up, when I asked for a refund for paying for a speed they addmitted that they hadnt been giving me what I paid for, they didn't want to refund me cause they felt i should have complained more! I did get a refund, but I am constantly going through this. I haven't been in a contract for awhile yet they still dont seem to care about keeping me as a customer. Sad for the few great staff you come across as their managers don't seem to be very customer focussed and won't ever get back to me.
I'm moving soon, who should to change to I wondered, it would be stupid to stay with this terrible service
...read more
Pros
Occasionally you get gteat staff who want to help but say their hands are tied
Cons
You don't get what you pay for and are constantly being charged differently
2019-05-10 18:07:48
Naomi 4.2
Would not go with them again if you paid me! Rip off
Pros
They supply
Cons
If you are 2 days late they cut your services without a friendly reminder then they charge to reinstate the internet! They are the least customer focused supplier I have ever dealt with.
2019-05-02 16:06:32
don walker 7.0
slow sending accounts ,we cannot believe we use as much power as we are billed for.
Pros
na
Cons
high speed fibre seems quite slow at most times
Showing 1-5 of 87 items.
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    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.   This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.  
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