Leave a review about NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.3
Reliability 8.5
Speed 7.9
Support 9.1
Features 7.7
Value 8.5
Average from 27 reviews
Showing 1-5 of 27 items.
2019-08-13 12:13:56
Ray Bloomfield 8.6
Great company, They answer quickly. You talk to a person in N.Z. Very good company. Great to deal with.
2019-04-23 13:27:08
Ariki 2.4
Hopeless support, internet stop working, cable fault apparently. Took 4 days of constant phone calls to get update on what is happening, not one call back from staff. No internet now 5th day running. Have been left to deal with Chorus direct. As good as Vodafone service if not worse.
Pros
Cheap price
Cons
Terrible assistance with faults, no feedback or communication on when line will be repaired
2019-04-03 20:09:13
Terry Orr 8.6
Very happy so far. Pleasant staff only too ready to help out.
2019-03-30 18:37:15
Maggie 4.8
Switched to them on the back of theit big social media campaign but was disappointed with the features and value for money on offer. They talk a big game but cant back it up. Reviews on here are clearly from friends and family of the company, can't be legit!
2019-03-28 10:53:55
James 8.6
Went with NOW as they had the best customer support reviews and so far they have been fantastic. No waiting on the phone and any issues are resolved quickly. The connection has been as good as expected for VDSL at our location however we have experienced some drop outs but this is most likely to be due to the old copper Chorus network in our area.
Pros
Excellent customer service, good price when Broadband Compare promo code is used
Cons
Add ons are expensive, would be nice for local calling to be included with the landline add on.
Showing 1-5 of 27 items.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
EXCLUSIVE DEAL
Get 6 months HALF price
The deal expires 30/09/2019
offer
SPECIAL OFFER
Unlimited broadband bundle
from $64.99/month
offer
EXCLUSIVE DEAL
Unlimited broadband bundle
from just $65/mth