Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.2
Reliability 8.5
Speed 8.0
Support 8.6
Features 7.7
Value 8.1
Average from 75 reviews
Showing 1-5 of 75 items.
2020-07-01 14:55:58
Herbert Athena 9.6
❤❤❤❤
Pros
❤❤❤
Cons
❤❤❤❤
2020-06-23 14:56:44
Paula 9.8
NOW are a kiwi internet company with a fantastic friendly service team. Best pricing I have found for Fibre. Would recommend.
Pros
no
Cons
no
2020-06-23 14:44:47
Roger Harsent 7.8
Now fine - however Slingshot cheaper
Pros
Excellent answer on 2nd ring customer serive - could not fault it
Cons
Was chaep but others cheaper
2020-06-15 09:43:02
Tony Wallace 8.4
We had looked at all the deals and looked at all the reviews before deciding on NOW and the 1/2 price for 6 months deal and we arranged to change from our current provider Vodafone on the 27th June, told VF we were leaving on the 27th and will need a service until then, so we gave them 2 weeks notice and a bit, simple you would think eh, got home on Friday 12th and found we had no internet, called VF and after 40 mins on hold were told that they'd cut us off and couldn't reconnect us, so I called NOW and they said that they will have a connection working on Saturday 13th no problem, bought a new router and set it up with the help of NOW tech support and we were back up and running within 24 hours of useless VF cutting us off early - Thank you George & Luke in tech support! - I have to say that NOW have been great, efficient and above all extremely helpful & bent over backwards to help us when VF couldn't give a damn, so 5* to the NOW team! ...read more
Pros
Great customer service, tech support & all telephone and email support is in NZ, they only sell broadband and telephone too, so no complicated power, mobile and BB packages - They don't keep you waiting on the phone for 40 mins!
Cons
None so far
2020-06-08 14:08:15
Nick 8.4
Reliable service, never had a major problem to really test support, but my needs have always been met really quickly.
Pros
Prompt support when required, simple plan structure, ability to take advantage of some 'new customer' benefits
Cons
none
Showing 1-5 of 75 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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Unlimited Fibre 100 - ONLY $64.95/mth
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